| Aug 2010 |
Stuart – Australian League Team Manager
“Another very enjoyable trip! Accommodation was great, food again was exceptional. We hope to do it all again in 2011.” |
| Jul 2010 |
Lauren – Corporate Conference Organiser
“Everybody raved about the lady in charge on Monday & Tuesday, she is very efficient apparently. The food was fantastic. So all in all everyone was happy, no complaints.” |
| Jun 2010 |
Anneliese – Accommodation Guest, Hawera
“Tu was so helpful over our whole weekend, Steve was great serving us in the bar on Friday afternoon. Thank you so much for your brilliant service, lovely meals and thanks for the extra work you put in to our taxi Saga !!!” |
| May 2010 |
Cherie – Corporate Conference Organiser
“Firstly, we would like to thank you and your team for the wonderful service and for creating such a great experience for the workshop we held with you this week. All of the participants commented on the great facilities and wonderful food supplied, and especially our big beds. Sharon, we would like to particularly thank Michelle for her work. She kept us informed at all times and was able to meet changes in the programme without any hassle. Her friendly personality and helpful manner made her a pleasure to work with. We would also like to thank Mary and Tu at Reception for their friendly and helpful attitude. Well done to you and your team.” |
| May 2010 |
Brad/Tim/Phil/Fred – Corporate Accommodation Guests
“ On behalf of the other 3 I just wanted to say a quick thankyou for the great time we had staying with you for our 10 day stint. I was pleasantly surprised by the service we all received. I personally would like to thank Michelle, Simina and Maxine that took care of /put up with us on our last night there. You all made us feel very welcome. The lovely lady who was normally on the front desk, thankyou for the friendly welcomes and the late night at the bar and putting up with us also. Oh yeah and my morning newspaper, took me a week to figure out where that was coming from lol. To the Chef for taking care of my odd choice of meals; much appreciated mate; was very happy with my meals. Cheers to the housemaids for the behind the scene work, its great to come back to a nice clean and tidy room. Cheers to Jason. Sorry if i missed anyone .You have a great team there that makes the place what it is and it's great. Seriously though thanks a lot and i do hope to stay again. ” |
| Apr 2010 |
Nari - Group Accommodation Organiser
“We would like to humbly thank you for hosting our group and for providing us with a affordable deal to stay at Mount Richmond Hotel. We would like to especially thank members of your staff - (Chand, Ruth, Tu and Mere) for there hospitality in ensuring that our members were comfortable and looked after during our stay at Mount Richmond Hotel and Conference.Our young people were lucky enough to meet some of the Bulldogs players who were on the same floor - that was a highlight.” |
| Apr 2010 |
Tania – Local Council Conference client
“We would like to say THANK YOU VERY MUCH for everything - from the venue to the food and especially your staff ... they were all very very friendly and helpful, I will definitely be taking this back to our meeting and recommending your conference centre for future meetings and events.” |
| Mar 2010 |
Alex – Corporate Conference Client
“ Thank you very much for having us on Wednesday. The seminar went very well, and the attendees commented on how great the room was. The service we received was fantastic, and we would certainly consider using your rooms again. Please pass on my thanks to Michelle who assisted with the catering, she was great!”
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| Mar 2010 |
Cara – Corporate Conference Organiser
“Everything was perfect thank you. The staff were friendly and helpful, and dinner was fantastic.” |
| Feb 2010 |
Pat – Corporate Accommodation Guest, Napier
“Rooms very nice, spotless, very comfortable. Restaurant food fabulous. Bar – great friendly staff. Lovely lady on Reception made us feel welcome.” (Executive suite) |
| Feb 2010 |
Malonie – Overseas Accommodation Guest
“Staff were so very kind and helpful particularly the restaurant staff, Michelle's (Food & Beverage Manager) kindness in helping me with my dietary requirements and for ‘Chef' for making them. Rooms needs a shelf in the bathroom, hook on door, luggage rack.” (Budget room) |
| Feb 2010 |
Yvonne – Corporate Accommodation Guest
“A most pleasant and helpful experience lovely staff. Very clean units, grounds very tidy. Found the hotel was good value.” (Studio) |
| Feb 2010 |
Mr & Mrs F. – Accommodation Guests, Canada
“Bathrooms need shelves. Shower floors need finishing. Rooms need luggage racks otherwise adequate for Budget rooms. Girls work really hard and are very pleasant. Michelle (Food & Beverage Manager), Charm (Waitress), Noo (2 nd Chef) and desk lady (Wed. evening – Hotel Reception) very helpful. Value for money – Yes, except bathroom. Would use again but would hope to get an upgraded room. Cleaning staff good considering the luggage chaos in small room. Comment – some way of stopping the back door from banging early in morning and late at night.” (Budget room) |
| Feb 2010 |
Dean – Corporate Conference Facilitator
“I found Michelle and her team to be fantastic. I have delivered training now for seven years all around the country at a range of venues but found the service here to be above & beyond what one would expect. Michelle, whom I mainly dealt with, has fantastic people skills and is a credit to your hotel. She always watched, or was aware of where we were at & what our needs were and met them. Nothing was a problem. We need more people like Michelle working in these types of environments. Well done! - & Thankyou.” |
| Dec 2009 |
Nikki - Corporate Accommodation Client
Rooms – high standard of cleanliness. All Cleaning staff I passed gave a lovely smile and hello. Uniforms were professional looking.
Restaurant - Breakfast was hot, well presented. Lovely food. Wed. meal (Lamb) Absolutely beautiful. Well presented. Hot and as requested pink & juicy. Thurs. meal (Fish) Again, well presented. Hot. Produced by Charm with a smile. Just right amount of food. Fish cooked well. Chips just right, well drained.
Room service staff and Charm (Waitress/barperson) at Bar – very can-do attitude, smiling & professional.
Reception - Thursday morning Reception – I did not ask for any help with luggage and had 2 x suitcases, however, I was also not offered any help even with opening a door . Morning receptionist (Tu) huge smile. Welcome. I had to wait one hour for my transport. She went out of her way to offer solutions & help. Male Receptionist in the morning worked well with Tu (Female Receptionist).
Beautiful surroundings. Very clean.
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| Nov 2009 |
Magdel - Government Conference Facilitator
Absolutely great! They were amazing and welcoming and service was wonderful. Food was amazing too and in abundance. Thanx a mil!
Ta, Magdel. Apologies if this messages seems brief - Sent from my iPhone”
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| Nov 2009 |
Nikki - Conference Attendee
“The service, flexibility and responsiveness of staff to our conference needs was fantastic – greater than experienced in other facilities. Thanks”
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| Oct 2009 |
Lesley – Government Conference client
"I was the facilitator for the workshop at Mount Richmond on Tuesday 20 th Oct and I want to acknowledge to you the fantastic support your staff gave me in my time there. This was always going to be a challenging workshop, with large numbers, a lot of small group activity and a huge agenda to get through. Michelle was great to deal with! She came in especially late Monday afternoon to ensure the room was set up to best fit my needs and she stayed on to make that happen. I didn't have to lift a finger and could just get on with what I had to do. Everything I needed was made available to me and all the staff I had dealings with (reception, bar, room service, conference room) were very friendly, polite and swift in their response. During the workshop the conference room staff were fantastic about clearing away used cups and replacing water at the tables, and the lunch was really great. And on top of all this my introduction to your venue was perfect. I arrived on Monday afternoon, hassled and stressed after the taxi ride from hell! My first words to reception were "I need a drink!" Your receptionist just took this in her stride, was very friendly and understanding and then gave me a complimentary drink voucher and an upgrade to a room with a wonderfully comfortable bed – just what I needed. So all in all I had a fantastic experience because of your wonderful staff and I would like to commend them for that. I travel a lot for work and this has been the best service I have received."
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| Oct 2009 |
C&D – Hamilton
"Impressed by the cleanliness. The receptionist, she is so friendly & helpful and an asset for your hotel. This is the second time we have stayed her and will definitely return." |
| Sep 2009 |
Joycelyn – Government Conference client
"Thanks Sharon and Steve for your professionalism with our latest conference. Can I say that the quality of the meals we had was of a very high standard. We thoroughly enjoyed every mouth full and the service of the staff was very much appreciated. We will be recommending the specials you had to our friends and families as not only was it good value but very good food. Michelle was very caring and genuine with her mannerism towards us in the cafe bar." |
| Sep 2009 |
Mrs B. – New Plymouth
"Standard of service & efficiencies of staff: Reception – Excellent, very friendly & helpful. Accommodation – Excellent. Special deal during school holidays a great find." |
| Sep 2009 |
Takekore – Ahipara
"Keep up da excellent work – wonderful to be greeted with smiles & friendliness." |
| Aug 2009 |
Nikiu – Corporate conference delegate
"Lovely food & service." |
| Jul 2009 |
Mandie – Taupiri
"Room service very prompt & friendly, had the lamb for dinner and it was beautiful. The manager upgraded me. Very much appreciated and ensure recommendation. Thank you for an enjoyable stay – great team, friendly environment & great food." |
| Jul 2009 |
Lynn – Corporate conference client
"Everyone was very pleased with everything." |
| Jul 2009 |
Simon – Corporate conference client
"The bacon wasn't crispy (if you want some honest feedback) but otherwise it was great." |
| Jul 2009 |
Sarah – Corporate conference client
"Thank you for all of your help last week, it was greatly appreciated. I hear that all went very well and the team were happy." |
| May 2009 |
Leeanne and team – Corporate Conference client
"I would just like to say that your staffing and their ability to help is outstanding. They are only too pleased to help and nothing is too much trouble fro them. The food has been fresh and very nice, beautifully presented. I thank you very much for the awesome hospitality and will certainly be telling people about Mount Richmond Hotel as being the place to go." |
| May 2009 |
Sue – Travel Agent group, Australia
"The whole group has had an enjoyable stay here – so well looked after by such friendly helpful staff, and it was so great having our own wing (with it's own gym!) so thank you! You were so hospitable making our stay so enjoyable." |
| May 2009 |
Alexandra – United States
"The room was immaculate and the staff was helpful, warm and friendly. You've really been a great representation of the kiwi reputation … just lovely, happy people. Everyone I spoke with was great and did their work with a smile." |
| May 2009 |
Allie – Australia
"I just wanted to commend you on the quality of food and service I received. The food gave me something to look forward to throughout the day and made my stay here. It really was some of the best food I've had in my 8 months of travel. The chargrilled lamb last night was phenomenal." |
| Apr 2009 |
Marie – Napier
"Attended for conference & well look after by staff. Nice outdoor area. Rooms very well looked after. Housekeeping efficient & tidy & so clean! Sheets you use are really lovely – feel so smooth. Liked the free drink voucher idea – very welcoming. Restaurant & Bar staff great!" |
| Apr 2009 |
Stuart – Australian League team director
"We had an excellent time – many thanks for your hospitality. The food was absolutely delicious! Hopefully see you again next season." |
| Feb 2009 |
Gemma – Administrator of national Sporting group
"I just wanted to say a big thank you for looking after our Bench Officials at the weekend. I have just had the evaluations in and all complimented the hotel, food and the friendliness of staff – so a big thanks for that. No doubt I will be back in touch soon with more bookings!!" |
| Feb 2009 |
James & Jessica – Wedding couple
"Staff were incredibly helpful and friendly from word go. Overall facilities were perfect. Perhaps look into offering bookable inhouse movies on TV, other than that v.happy" |
| Nov 2008 |
Marianne - Corporate Conference client
"Thank you so much for the superb service we received from you and your staff during the training course. It was a big success." |
| Sep 2008 |
Michelle – Greymouth
"Your staff are friendly & helpful. It is a pleasure to come across staff that are real not plastic. Thoroughly enjoyed my stay." |
